1. Introduction
At CBay Media, we are committed to protecting your privacy. These SMS Terms and Conditions explain how we collect, use, and safeguard your information when you opt in to receive SMS communications from us.
By providing your phone number and opting in to receive messages, you consent to these terms.
2. Collection of Information
When you provide your phone number and opt in to receive SMS messages, we may collect the following information:
- First and last name
- Email address
- Mobile phone number
- Message content and message history
- Date, time, and delivery status of messages
3. Purpose of SMS Communications
We use SMS messaging to provide important updates, follow-ups, and relevant information, including:
- Responses to service inquiries
- Appointment reminders or scheduled calls (if applicable)
- Service notifications and administrative alerts
- Information related to marketing, automation, or digital services you requested
4. Opt-Out and User Control
You may opt out of receiving SMS messages at any time by replying "STOP" to any message. Once you opt out, you will no longer receive SMS communications unless you re-enroll.
For assistance, reply "HELP" or contact us at info@cbaymedia.com.
5. Third-Party Sharing
We do not sell, share, or distribute your phone number to third parties for marketing purposes. SMS messages are sent using a secure third-party service provider solely for the purpose of delivering our communications.
Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
6. Message and Data Rates
Standard message and data rates may apply based on your mobile carrier's plan. You are responsible for any fees associated with SMS communications.
7. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to customer service, follow-ups, or service notifications.
8. Opt-In Method
You may opt in to receive SMS messages from CBay Media, LLC in the following ways:
- By submitting an online form on our website
- By checking the SMS consent box on our contact or inquiry forms
- By initiating a conversation via messaging platforms connected to our services
9. Help
If you are experiencing any issues, you can reply with the keyword HELP.
You can also get help directly by contacting us at info@cbaymedia.com or visiting https://cbaymedia.com/.
10. Additional Options
If you do not wish to receive SMS messages, you may choose not to provide your phone number or not to opt in through our forms.
11. Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting "STOP". For assistance, text "HELP" or review our Privacy Policy. Message frequency may vary.
12. Contact Information
Email: info@cbaymedia.com
Company: CBay Media, LLC
Location: Miami, Florida, United States
By opting into our SMS service, you acknowledge and agree to the terms outlined in these SMS Terms and Conditions.